Terms of Service | Alice Astral Atelier

📜 Our Commitment: These terms are written to be clear and fair. We believe in transparency — so you always know what to expect when shopping with Alice Astral Atelier.

1. Overview

This website is operated by Alice Astral Atelier. Throughout the site, the terms “we,” “us,” and “our” refer to Alice Astral Atelier. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced here — such as our Refund Policy, Shipping Policy, and Privacy Policy.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have received consent from a parent or legal guardian to use this website and make purchases.

3. Products & Product Information

Alice Astral Atelier specializes in natural crystals, gemstone jewelry, healing stones, and spiritual accessories. Because many of our products are natural and hand-selected, variations in color, texture, shape, size, inclusions, and finish are inherent characteristics — not defects.

About Natural Crystal Variations

We make every effort to display product images and descriptions accurately. However, due to the nature of genuine crystals and gemstones, slight differences in appearance between the product photo and the item you receive are normal and expected. Each piece is truly one-of-a-kind.

4. Spiritual & Educational Use Only

5. Orders

When you place an order at Alice Astral Atelier, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, incomplete, or placed in violation of these Terms.

Order Confirmation

You will receive an email confirmation once your order is placed. This confirmation does not guarantee availability. In the rare event that an item is out of stock after your order is placed, we will contact you promptly with options.

6. Pricing & Payment

All prices are listed in the currency shown at checkout. We may update product prices at any time without prior notice. Payment is processed securely through the checkout methods available on our website.

Payment Authorization

By completing a purchase, you authorize Alice Astral Atelier and our payment processors to charge your selected payment method for the full order amount, including applicable shipping fees and taxes.

7. Shipping

We offer worldwide shipping on all orders. Shipping times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, weather conditions, peak periods, or other events outside our control. For full details, please review our Shipping Policy.

8. Returns & Refunds

Returns, refunds, and exchanges are governed by our Refund Policy. We offer a 30-day return window on eligible items. Please review that policy before placing an order. In the event of a conflict between these Terms and the Refund Policy, the Refund Policy will apply for return-related matters.

9. Warranty

Select products may be covered by our Warranty Policy. Except as expressly stated in writing, all products are provided “as is” and “as available.” We make no additional warranties, express or implied, beyond what is stated in our published policies.

10. Crystal Care & Customer Responsibility

Natural crystals and gemstone accessories require proper care to maintain their beauty and integrity. Many crystals are fragile, porous, or sensitive to:

• Water and prolonged moisture exposure
• Direct sunlight or extreme heat
• Perfumes, essential oils, and harsh chemicals
• Physical impact or rough handling

You are responsible for reviewing product care instructions and using your items safely. Damage caused by improper care is not covered under our warranty or return policy.

11. Prohibited Use

You may not use this website or its content for unlawful purposes, to violate any applicable law, to infringe intellectual property rights, to submit false or misleading information, to interfere with website operations, or to engage in abusive, fraudulent, or harmful activity of any kind.

12. Intellectual Property

All website content — including text, graphics, logos, product photography, designs, and layout — is owned by Alice Astral Atelier or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or commercially exploit any website content without prior written permission.

13. Third-Party Services

Our website may include links to or integrate with third-party services such as payment processors, shipping carriers, or social media platforms. Alice Astral Atelier is not responsible for the content, privacy practices, or performance of any third-party services.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Alice Astral Atelier shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or any products purchased through it. Our total liability shall not exceed the amount paid for the specific order in question.

15. Indemnification

You agree to indemnify and hold harmless Alice Astral Atelier, its owners, employees, contractors, and affiliates from any claim, demand, or expense — including legal fees — arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

16. Changes to These Terms

We may update or modify these Terms of Service at any time by posting the revised version on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

17. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

• 📧 Email: support@aliceastralatelier.com
• 🌐 Website: www.aliceastralatelier.com

We aim to respond to all inquiries within 1–2 business days.

✨ Ready to Explore?

Discover our handcrafted crystal jewelry, healing stones, and astral-inspired spiritual accessories — each piece thoughtfully curated and shipped worldwide.

Shop Our Collections →