Refund & Return Policy | Alice Astral Atelier

At Alice Astral Atelier, your satisfaction is our priority. If you’re not completely happy with your crystal jewelry or spiritual accessory purchase, we’re here to help. This page explains our return and refund process for all orders placed at aliceastralatelier.com.

Last updated: May 2026

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Return & Refund Policy at a Glance

Return Eligibility

We offer a 30-day return policy from the date of delivery. To qualify for a return, your item must meet all of the following conditions:

Eligible Return Conditions

• The item is unused and unworn, in its original condition
• The original packaging is intact and included
• The item is clean and properly repackaged before return shipping
• A return request has been approved by our team before the item is sent back

⚠️ Unauthorized returns (items sent without prior approval) will not be accepted and may be returned to sender.

How to Start a Return

Starting a return is simple. Follow these steps to initiate your request:

Step-by-Step Return Process

1. Contact us at support@aliceastralatelier.com with your order number and reason for return
2. Await approval — our team will review your request and respond within 1–2 business days
3. Follow return instructions — once approved, we’ll provide packaging and shipping guidance
4. Ship your item — securely repackage and send it back as instructed
5. Receive your refund — once received and inspected, your refund will be processed

Damaged, Defective, or Incorrect Items

We take quality seriously. If your order arrives damaged, defective, or does not match what you ordered, please contact us as soon as possible after delivery.

What to Provide

• Your order number
• A clear description of the issue
• Photos or videos showing the damage or defect

If the issue is confirmed to be a manufacturing defect or shipping damage — and not caused by misuse — we will offer a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. The fastest way to get the item you want is to:

1. Return the original item following the process above
2. Place a new order for the desired item once your return is approved

This ensures you receive your new item as quickly as possible without waiting for the return to be fully processed.

Order Cancellation

We process orders quickly, so please contact us immediately if you need to cancel.

Cancellation Scenarios

• ✅ Order not yet shipped — we can cancel and issue a full refund
• 📦 Order already shipped — the item must be returned after delivery before a refund can be processed

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval status by email.

Refund Timeline

• Approved refunds are issued to your original payment method
• Refunds are typically processed within 3–5 business days of approval
• Additional time may be required depending on your bank or payment provider
• Shipping fees are non-refundable unless the return is due to our error

Non-Refundable Items & Situations

The following are not eligible for returns or refunds:

• Items showing signs of use, wear, or damage not caused by manufacturing defects
• Items returned without prior approval from our team
• Sale items or final clearance products (where applicable)
• Items damaged due to improper care or misuse after delivery

Contact Our Support Team

Have a question about a return, refund, or your order? Our team is ready to help.

• 📧 Email: support@aliceastralatelier.com
• 🌐 Website: www.aliceastralatelier.com

We aim to respond to all return and refund inquiries within 1–2 business days.